Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Saso Krstovski, Ahad Ali, Donald Riemer
| Year of publication: |
2023
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| Authors: | Krstovski, Saso ; Ali, Ahad ; Riemer, Donald |
| Published in: |
International journal of management concepts and philosophy : IJMCP. - Genève [u.a.] : Inderscience Enterprises, ISSN 1741-8135, ZDB-ID 2204295-7. - Vol. 16.2023, 3, p. 266-275
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| Subject: | customer satisfaction | customer complaints | consumer insight | measuring satisfaction requirements | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Messung | Measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJMCP.2023.131757 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014316125