Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Sertan Kabadayi
| Year of publication: |
September 2016
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| Authors: | Kabadayi, Sertan |
| Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 21.2016, 3, p. 194-208
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| Subject: | financial services | banks | channel dissatisfaction | loyalty | trust | trusting beliefs | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Bank | Kundenzufriedenheit | Customer satisfaction | Finanzdienstleistung | Financial services | Konsumentenverhalten | Consumer behaviour | Electronic Banking | Electronic banking |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-016-0005-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011554775