Dancing with service robots : the impacts of employee-robot collaboration on hotel employees' job crafting
Year of publication: |
2022
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Authors: | Song, Yue ; Zhang, Mengying ; Hu, JiaJing ; Cao, Xingping |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 103.2022, p. 1-11
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Subject: | Employee-robot collaboration | Hotel employees | Job crafting | Sense-Think-Act | Service robot | Hotellerie | Hotel industry | Roboter | Robot | Tourismusberufe | Tourism employees | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Arbeitsleistung | Job performance |
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