Death of a salesman: birth of a knowledge broker
Year of publication: |
2014
|
---|---|
Authors: | Bendixen, Michael ; Yurova, Y. ; Abratt, Russell ; Rawdan, M. |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 8.2014, 1/3, p. 1-14
|
Subject: | call centre | information asymmetry | sales performance measures | operational strategy | Callcenter | Call centre | Asymmetrische Information | Asymmetric information | Performance-Messung | Performance measurement | Verkaufspersonal | Salespeople | Sterblichkeit | Mortality | Wissensmanagement | Knowledge management |
-
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van, (2012)
-
Asymmetric information and economies-of-scale in service contracting
Akan, Mustafa, (2007)
-
Call center outsourcing under information asymmetry
Hasija, Sameer, (2007)
- More ...
-
Antecendts of brand citizenship behavior in retailing
Porricelli, Matthew S., (2014)
-
Strategic marketing : concepts and cases
Abratt, Russell, (2019)
-
Strategic marketing : concepts and cases
Abratt, Russell, (2018)
- More ...