Deck the halls with boughs of holly to soften evaluations of service failure
Joshua D. Newton, Jimmy Wong, and Riza Casidy
| Year of publication: |
November 2018
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|---|---|
| Authors: | Newton, Joshua D. ; Wong, Jimmy ; Casidy, Riza |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 4, p. 389-404
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| Subject: | service failure | satisfaction | religion | forgiveness | interactional justice | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Religion | Gerechtigkeit | Justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670518755316 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011951796