Organizational response to goods failure complaints : the role of culture on perceptions of interactional justice and customer satisfaction
Etayankara Muralidharan, Wenxia Guo, Hesham Fazel, William Wei
| Year of publication: |
2021
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|---|---|
| Authors: | Muralidharan, Etayankara ; Guo, Wenxia ; Fazel, Hesham ; Wei, William |
| Published in: |
Global business review. - New Delhi [u.a.] : SAGE Publ., ISSN 0973-0664, ZDB-ID 2211884-6. - Vol. 22.2021, 6, p. 1327-1344
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| Subject: | cultural values | interactional justice | organizational response | product complaint | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Gerechtigkeit | Justice | Verhalten in Organisationen | Organizational behaviour | Soziale Werte | Social values | Unternehmenskultur | Corporate culture | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0972150919861783 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012660399