Delivering satisfaction and service quality : a customer based approach for libraries
Peter Hernon and John R. Whitman
| Year of publication: |
2001
|
|---|---|
| Authors: | Hernon, Peter ; Whitman, John R. |
| Publisher: |
Chicago [u.a.] : American Library Association |
| Subject: | USA | Auskunftsdienst | Management | Bibliothek | Verbraucherzufriedenheit |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, 181 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-8389-0789-X |
| Classification: | Bibliothekswesen, Dokumentationswesen: Allgemeines ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004460600