Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Kimmy Wa Chan, Taeshik Gong, Piyush Sharma, Candace Chu
| Year of publication: |
2022
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| Authors: | Chan, Kimmy Wa ; Gong, Taeshik ; Sharma, Piyush ; Chu, Candace |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 150.2022, p. 297-310
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| Subject: | Customer citizenship behavior | Customer participation | Interpersonal attraction | Shared interpersonal similarity | Task outcomes | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Soziale Beziehungen | Social relations | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2022.06.023 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013365716