Customer participation and citizenship behavior effects on turnover intention
Year of publication: |
2015
|
---|---|
Authors: | Revilla Camacho, Maria Angeles ; Vega Vázquez, Manuela ; Cossío-Silva, Francisco-José |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 7, p. 1607-1611
|
Subject: | Customer participation | Customer citizenship behavior | Customer's turnover intention | Value co-creation | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Kundenintegration | Customer integration | Arbeitsmobilität | Labour mobility | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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