Denial, differentiation, and apology : on the use of apologia in crisis management
Year of publication: |
2009
|
---|---|
Authors: | Hearit, Keith Michael ; Roberson, Kasie Mitchell |
Published in: |
Handbook of risk and crisis communication. - New York, NY [u.a.] : Routledge, ISBN 978-0-8058-5778-8. - 2009, p. 542-559
|
Subject: | Krisenmanagement | Crisis management | Öffentlichkeitsarbeit | Public relations | USA | United States | Rhetorik | Rhetoric |
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