The acceptance of responsibility and expressions of regret in organizational apologies after a transgression
Year of publication: |
2010
|
---|---|
Authors: | Pace, Kristin M. ; Fediuk, Tomasz A. ; Botero, Isabel C. |
Published in: |
Corporate communications : an international journal. - Bingley : Emerald Publishing Limited, ISSN 1356-3289, ZDB-ID 1334346-4. - Vol. 15.2010, 4, p. 410-427
|
Subject: | Krisenmanagement | Crisis management | Öffentlichkeitsarbeit | Public relations | Rhetorik | Rhetoric | Firmenimage | Corporate reputation | Verantwortung | Responsibility |
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