Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing
Year of publication: |
2012
|
---|---|
Authors: | Taylor, James W. |
Published in: |
Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 58.2012, 3, p. 534-549
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | call centers | arrival rate | density forecasting | exponential smoothing | seasonality |
-
Augmented Winter's method for forecasting under asynchronous seasonalities
Karabağ, Oktay, (2021)
-
Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba, (2016)
-
Exponential smoothing and non-negative data
Akram, Muhammad, (2008)
- More ...
-
The 101 [one hundred and one] best-performing companies in America
Paul, Ronald N., (1986)
-
Exponentially weighted information criteria for selecting among forecasting models
Taylor, James W., (2008)
-
Coherent Probabilistic Forecasts for Hierarchical Time Series.
Ben Taieb, Souhaib, (2017)
- More ...