Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Year of publication: |
2022
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Authors: | Herrera-de-la-Barrera, Jasmin ; Narvaez-Zuñiga, Claudio Romano ; Iglesias-Navas, Maria Auxiliadora ; Pulido-Rojano, Alexander |
Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 35.2022, 4, p. 494-516
|
Subject: | factor analysis | instrument | quality variables | service quality | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Messung | Measurement |
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