Designing service systems by bridging the "front stage" and "back stage"
Year of publication: |
2009
|
---|---|
Authors: | Glushko, Robert J. ; Tabas, Lindsay |
Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 7.2009, 4, p. 407-427
|
Subject: | Dienstleistungsqualität | Service quality | Produktgestaltung | Product design | Informationssystem | Information system |
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