Designing servicescapes for transformative service conversations : lessons from mental health services
Ahir Gopaldas, Anton Siebert and Burçak Ertimur
| Year of publication: |
2022
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|---|---|
| Authors: | Gopaldas, Ahir ; Siebert, Anton ; Ertimur, Burçak |
| Published in: |
Journal of consumer marketing. - Bradford : Emerald, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 39.2022, 6, p. 649-659
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| Subject: | Dyadic services | Mental health | Microtransformations | Psychological readiness | Psychological safety | Service conversations | Service encounters | Servicescape design | Psychische Krankheit | Mental disorder | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JCM-01-2021-4402 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013399788