Designing the service delivery system for prevention-oriented goals : insights from two case studies
Year of publication: |
2024
|
---|---|
Authors: | Ponsignon, Frédéric ; Phillips, Laura A. ; Smart, Philip ; Low, Nicholas |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 35.2024, 1, p. 22-45
|
Subject: | Consumption goals | Customer experience | Experience design | Prevention orientation | Regulatory focus theory | Service delivery system | Service design |
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