Determinants and consequences of trust in AI-based customer service chatbots
Year of publication: |
2023
|
---|---|
Authors: | Prakash, Ashish Viswanath ; Joshi, Arun ; Nim, Shubhi ; Das, Saini |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 43.2023, 9/10, p. 642-675
|
Subject: | Artificial intelligence | chatbots | privacy | trust in technology | Datenschutz | Data protection | Künstliche Intelligenz | Vertrauen | Confidence | Kundenservice | Customer service |
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