Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Year of publication: |
2008
|
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Authors: | Qin, Hong ; Prybutok, Victor R. |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 15.2008, 2, p. 35-50
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Subject: | Schnellgastronomie | Fast-food industry | Fast Food | Fast food | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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