Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Year of publication: |
2009
|
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Authors: | Qin, Hong ; Prybutok, Victor R. |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 1.2009, 1, p. 78-95
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Schnellgastronomie | Fast-food industry |
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