Determinants of customer satisfaction : empirical study in hotels
Year of publication: |
2019
|
---|---|
Authors: | Machado, Maria João Cardoso Vieira |
Published in: |
International journal of applied management science. - Olney, Bucks. : Inderscience, ISSN 1755-8913, ZDB-ID 2481912-8. - Vol. 11.2019, 2, p. 91-112
|
Subject: | customer satisfaction | performance evaluation tools | balanced scorecard | BSC | Tableau de Bord | hotel features | hotel industry | expectation confirmation paradigm | hotel price | customer expectations | contingency variables | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Balanced Scorecard | Balanced scorecard | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Preismanagement | Pricing strategy |
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