Determinants of customer satisfaction in a B2B IT context : a structural equation modeling approach
G.S. Sureshchandar
| Year of publication: |
2023
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|---|---|
| Authors: | Sureshchandar, G. S. |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 30.2023, 2, p. 135-149
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| Subject: | customer satisfaction | IT industry | SEM | software organizations | structural equation modeling | survey instrument | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | B-to-B-Marketing | Business-to-business marketing | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10686967.2023.2171324 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014291640