Determinants of overall franchisee satisfaction : application of the performance feedback theory
Year of publication: |
2022
|
---|---|
Authors: | Jirásek, Michal ; Gaffke, Susanne Maria ; Windsperger, Josef |
Published in: |
Journal of strategic marketing. - London : Routledge, ISSN 1466-4488, ZDB-ID 2020800-5. - Vol. 30.2022, 2, p. 221-238
|
Subject: | financial performance | Franchisee satisfaction | performance feedback theory | relationship quality | service performance | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Franchising | Prinzipal-Agent-Theorie | Agency theory | Unternehmenserfolg | Firm performance | Arbeitszufriedenheit | Job satisfaction |
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