The relation between customer satisfaction and employees' assessment of business performance : developing a new research model
Ali Nazeri, Majid Keshavarazi, Fatemeh Babayof
| Year of publication: |
2017
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|---|---|
| Authors: | Nazeri, Ali ; Keshavarzi, Majid ; Babayof, Fatemeh |
| Published in: |
International journal of economic perspectives : IJEP. - Famagusta : Soc., ISSN 1307-1637, ZDB-ID 2464117-0. - Vol. 11.2017, 3, p. 637-646
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| Subject: | Job Satisfaction | Customer | Performance Assessment | Fuzzy Data | Envelopment Analysis | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Performance-Messung | Performance measurement | Data-Envelopment-Analyse | Data envelopment analysis | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012209416