Determinants of patient satisfaction with public hospital services
Year of publication: |
2013
|
---|---|
Authors: | Ladhari, Riadh ; Rigaux-Bricmont, Benny |
Published in: |
Health marketing quarterly. - Philadelphia, Pa. : Taylor & Francis, ISSN 0735-9683, ZDB-ID 639428-0. - Vol. 30.2013, 4, p. 299-318
|
Subject: | service quality | emotions | satisfaction | public hospital setting | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Patienten | Patients |
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