Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Year of publication: |
2017
|
---|---|
Authors: | Izogo, Ernest Emeka ; Reza, Abdi ; Ogba, Ike-Elechi ; Praedu, Chukwunonso |
Published in: |
African journal of economic and management studies : AJEMS. - Bingley : Emerald, ISSN 2040-0705, ZDB-ID 2556176-5. - Vol. 8.2017, 2, p. 186-204
|
Subject: | Nigeria Customer loyalty | Expertise | Information sharing | Customer orientation | Relationship quality | Beziehungsmarketing | Relationship marketing | Nigeria | Privatkundengeschäft | Personal banking | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Bank |
-
Izogo, Ernest Emeka, (2016)
-
Fernandes, Teresa, (2019)
-
Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad, (2021)
- More ...
-
Determinants of relationship quality and customer loyalty in retail banking
Izogo, Ernest Emeka, (2017)
-
Understanding electronic and face-to-face word-of-mouth influencers : an emerging market perspective
Oraedu, Chukwunonso, (2020)
-
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka, (2015)
- More ...