Determining the Effect of Electronic Services Quality on Electronic Satisfaction and Positive Word of Mouth (Case Study: Different Branches of Shiraz Mellat Bank Customers
Year of publication: |
2013
|
---|---|
Authors: | Sanayei, Ali ; Jokar, Afsaneh |
Published in: |
International Journal of Academic Research in Accounting, Finance and Management Sciences. - Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences. - Vol. 3.2013, 4, p. 103-111
|
Publisher: |
Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences |
Subject: | Electronic services quality | electronic satisfaction | Positive Word of Mouth |
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