Determining the consequents of bank's service quality with mediating and moderating effects : an empirical study
Year of publication: |
2015
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Authors: | Hossain, Mohammad Alamgir ; Dwivedi, Yogesh Kumar |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 5/6, p. 661-674
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Subject: | service quality | customer satisfaction | continuance intention |
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