The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Year of publication: |
2020
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Authors: | Nawafleh, Sahem |
Published in: |
International journal of public sector performance management : IJPSPM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1741-105X, ZDB-ID 2471977-8. - Vol. 6.2020, 1, p. 17-35
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Subject: | performance | public sector | service quality | SERVQUAL | citizen trust | Jordan | e-government program | Dienstleistungsqualität | Service quality | E-Government | E-government | Öffentlicher Sektor | Public sector | Öffentliche Dienstleistung | Public services | Vertrauen | Confidence | Jordanien | Qualitätsmanagement | Quality management | Neues Steuerungsmodell | New public management | Öffentliche Verwaltung | Public administration |
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