Developing and validating a multi-criteria model to evaluate mobile service quality
Year of publication: |
2014
|
---|---|
Authors: | Stiakakis, Emmanouil ; Petridis, Konstantinos |
Published in: |
Handbook of strategic e-business management. - Berlin : Springer, ISBN 3-642-39746-8. - 2014, p. 935-956
|
Subject: | Mobilkommunikation | Mobile communications | Dienstleistungsqualität | Service quality |
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