Development and validation of a scale measuring hotel website service quality (HWebSQ)
Year of publication: |
2020
|
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Authors: | Le Van Huy ; Huu Thai Thinh Nguyen ; Nguyen, Ninh ; Pervan, Simon |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 35.2020, p. 1-10
|
Subject: | Emerging market | Hotel management | Predictive ability | Purchase intention | Scale development | Service quality | Tourism marketing | Website | Dienstleistungsqualität | Hotellerie | Hotel industry | Messung | Measurement | Tourismusmarketing | Performance-Messung | Performance measurement | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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