Development and validation of the casino service quality scale : CASERV
Year of publication: |
2012
|
---|---|
Authors: | Wong, IpKin Anthony ; Fong, Veronica Hoi In |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 1, p. 209-217
|
Subject: | Glücksspiel | Gambling | Dienstleistungsqualität | Service quality | Wettbewerbsstrategie | Competitive strategy | Macau |
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