Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Arch G. Woodside; Catherine Prentice; Anders Larsen
| Year of publication: |
2015
|
|---|---|
| Authors: | Woodside, Arch G. ; Prentice, Catherine ; Larsen, Anders |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 32.2015, 1, p. 65-77
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Sucht | Addiction | Glücksspiel | Gambling | Macau |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011287634