Development of a service continance model with IT service antecedents
Year of publication: |
2014
|
---|---|
Authors: | Boakye, Kwabena G. ; McGinnis, Thomas C. ; Prybutok, Victor R. ; Paswan, Audhesh K. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 5, p. 717-724
|
Subject: | IT-related services | Service firms | System service quality | Customer service quality | Loyalty | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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