Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India
Saurabh Singh (College of Agribusiness Management, G.B. Pant University of Agriculture & Technology, Uttarakhand, India), Raj Kamal (Department of Business Administration, M.J.P. Rohilkhand University, Bareilly, Uttar Pradesh, India), Devendra Kumar (College of Agribusiness Management, G.B. Pant University of Agriculture & Technology, Uttarakhand, India)
| Year of publication: |
2015
|
|---|---|
| Authors: | Singh, Saurabh ; Kamal, Raj ; Kumar, Devendra |
| Published in: |
International journal of financial services management : IJFSM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1460-6712, ZDB-ID 2193369-8. - Vol. 8.2015, 2, p. 163-178
|
| Subject: | bank | service quality | SERVQUAL | financial services | Dienstleistungsqualität | Service quality | Indien | India | Finanzdienstleistung | Financial services | Bankgeschäft | Banking services | Bank | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011547601