Diaries, dunnies and discipline : resistance and accommodation to monitoring in call centres
Year of publication: |
2004
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Authors: | Barnes, Alison |
Published in: |
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ). - Abingdon : Routledge, ISSN 1030-1763, ZDB-ID 1114900-0. - Vol. 14.2004, 3, p. 127-137
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Subject: | Callcenter | Call centre | Leistungsbeurteilung | Employee performance appraisal |
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