Die Bearbeitung von Beschwerden mithilfe von Workflow-Management-Systemen : Planung, Administration, Disposition und Kontrolle
Reimer Studt
| Year of publication: |
2003 ; 1. Aufl.
|
|---|---|
| Authors: | Studt, Reimer |
| Publisher: |
Aachen: Shaker |
| Subject: | Beschwerdemanagement | Complaint management | Workflow-Management-System | Workflow management system | Theorie | Theory | Kunde | Beschwerde | Servicepolitik | Prozessmanagement | Unterstützungssystem <Informatik> | Reklamation |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXXIV, 124 S Ill., graph. Darst 210 mm x 148 mm, 242 gr. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Thesis |
| Language: | German |
| Thesis: | Erlangen-Nürnberg, Univ., Diss, 2003 |
| Notes: | Erscheint: 2003 |
| ISBN: | 3-8322-1303-1 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001763732