Die Rolle des Internets als Informationsbeschaffungsmedium in Banken

Subject of the study presented in this paper is the analysis of the relevance of the Internet asan information source in German banks. The results show, that today the Internet is indeed themost important information source for many types of information used in the business processesof banks. Especially sources free of charge are not only used widely, they are moreoverevaluated very high in quality. It is argued, that attitude and behavior are mainly influencedby psychological and sociological factors. Finally, it is stated, that due to the loss of controlover parts of the input factors it is necessary for the banks to actively incorporate the Internetinto the quality management processes.