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Exploring secondary crisis response strategies for airlines experiencing low-responsibility crises : an extension of the situational crisis communication theory
Leung, Xi Y., (2023)
Regaining altitude : a case analysis of the JetBlue Airways Valentine’s Day 2007 crisis
Efthimiou, Gregory G., (2010)
Strategic responses by European airlines to the Covid-19 pandemic : a soft landing or a turbulent ride?
Scheiwiller, Stephanie, (2021)