Exploring secondary crisis response strategies for airlines experiencing low-responsibility crises : an extension of the situational crisis communication theory
Year of publication: |
2023
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Authors: | Leung, Xi Y. ; Wu, Luorong ; Sun, Jie |
Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 1552-6763, ZDB-ID 2036634-6. - Vol. 62.2023, 4, p. 878-892
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Subject: | airline | low-responsibility crisis | need for cognition | other-orientation | secondary crisis response strategy | situational crisis communication theory (SCCT) | Krisenmanagement | Crisis management | Fluggesellschaft | Airline | Öffentlichkeitsarbeit | Public relations |
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