Differences in service quality perceptions of stakeholders in the hotel industry
Year of publication: |
2015
|
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Authors: | Dedeoğlu, Bekir Bora ; Demirer, Halil |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 27.2015, 1, p. 130-146
|
Subject: | Service quality | Customer satisfaction | Perception | Stakeholders | Hotels | Hotel industry | Hotellerie | Dienstleistungsqualität | Stakeholder | Kundenzufriedenheit | Wahrnehmung |
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