Differentiation as a basis for explaining customer satisfaction across industries
Year of publication: |
1993
|
---|---|
Authors: | Fornell, Claes ; Johnson, Michael D. |
Published in: |
Journal of Economic Psychology. - Elsevier, ISSN 0167-4870. - Vol. 14.1993, 4, p. 681-696
|
Publisher: |
Elsevier |
Saved in:
Online Resource
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