Dimensions of service quality and satisfaction in healthcare : a patient's satisfaction index
Mário Lino Raposo; Helena Maria Alves; Paulo Alexandre Duarte
Year of publication: |
2009
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Authors: | Raposo, Mário Lino ; Alves, Helena Maria ; Duarte, Paulo Alexandre |
Published in: |
Service business : an international journal. - Berlin : Springer, ISSN 1862-8516, ZDB-ID 22801777. - Vol. 3.2009, 1, p. 85-100
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