Do airline self-service check-in kiosks meet the needs of passengers?
Year of publication: |
2008
|
---|---|
Authors: | Chang, Hsin-Li ; Yang, Cheng-Hua |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 29.2008, 5, p. 980-993
|
Subject: | Fluggesellschaft | Airline | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Taiwan |
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