Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees' performance?
Year of publication: |
2011
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Authors: | Yavas, Ugur ; Karatepe, Osman M ; Babakus, Emin |
Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ, ISSN 1467-3584, ZDB-ID 22491259. - Vol. 11.2011, 2, p. 148-160
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