The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective
Year of publication: |
2009
|
---|---|
Authors: | Babakus, Emin ; Yavas, Ugur ; Ashill, Nicholas J. |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 85.2009, 4, p. 480-492
|
Subject: | Burnout | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Bank | Neuseeland | New Zealand |
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