Do port security quality and service quality influence customer satisfaction and loyalty?
Year of publication: |
July-September 2016
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Authors: | Chang, Chia-Hsun ; Vinh Van Thai |
Published in: |
Maritime policy and management : MPM. - London : Taylor & Francis, ISSN 0308-8839, ZDB-ID 750606-5. - Vol. 43.2016, 5/6, p. 720-736
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Subject: | Port security quality | port service quality | customer satisfaction | customer loyalty | Kaohsiung Port | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Hafen | Port | Beziehungsmarketing | Relationship marketing | Hafenwirtschaft | Port management |
Extent: | Diagramme |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/03088839.2016.1151086 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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