Novel 3D model for prioritising the attributes of port service quality : cases involving major container ports in Asia
Kai-Chieh Hu, Paul Tae-Woo Lee
| Year of publication: |
2017
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|---|---|
| Authors: | Hu, Kai-Chieh ; Lee, Paul T.-W. |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 9.2017, 6, p. 673-695
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| Subject: | port service quality | PSQ | importance-performance analysis | IPA | Kano's model | goal difficulty | GD | Asian container port | Containerterminal | Container terminal | Asien | Asia | Dienstleistungsqualität | Service quality | Hafen | Port | Kundenzufriedenheit | Customer satisfaction | Hafenwirtschaft | Port management | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011861044