Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Year of publication: |
2022
|
---|---|
Authors: | Kim, Tae Woo ; Jiang, Li ; Duhachek, Adam ; Lee, Hyejin ; Garvey, Aaron |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 4, p. 649-666
|
Subject: | anthropomorphism | artificial intelligence | disclosure | emotion | privacy | robots | Künstliche Intelligenz | Artificial intelligence | Datenschutz | Data protection | Emotion | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour | Roboter | Robot |
-
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele, (2022)
-
AI increases unethical consumer behavior due to reduced anticipatory guilt
Kim, Taewoo, (2023)
-
Pantano, Eleonora, (2022)
- More ...
-
Kim, Tae Woo, (2018)
-
The persuasive power of ai ingratiation : a persuasion knowledge theory perspective
Usman, Umair, (2024)
-
Artificial intelligence in marketing and consumer behavior research
Kim, Taewoo, (2023)
- More ...