Doctors' orders -- if they're electronic, do they improve patient satisfaction? : a complementary/substitutes perspective
Year of publication: |
2011
|
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Authors: | Queenan, Carrie C. ; Angst, Corey M. ; Devaraj, Sarv |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 29.2011, 7/8, p. 639-649
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Subject: | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Ärzte | Physicians | Gesundheitsversorgung | Health care | Krankenhaus | Hospital |
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