Does better service induce higher profitability? : evidence from Taiwanese hospitality industry
Year of publication: |
2012
|
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Authors: | Chen, Chiang-ming ; Lin, Yu-Chen |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 4, p. 1330-1332
|
Subject: | Hotellerie | Hotel industry | Internationaler Tourismus | International tourism | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Taiwan |
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